Friday, September 6, 2013

A long time between blogs


Our customers are gold.

Order #6408 was despatched and recorded as delivered, usual for our online orders.

Unusually the customer, 2 weeks after despatch, emailed us today.

He didn’t receive the parcel. Argh! We really hate that on many levels. 

We gave him a quick call to let him know we were on to it. Apologising for the inconvenience, checking address details, etc.

We lodged a inquiry with our courier. By phone and didn’t have to wait for the first available operator, amazing and nice. Finding out it had been delivered to the wrong address, and assured it would be sorted on Monday. Right street, wrong number. Great tracking and fantastic customer complaint service from our courier “Fastway”. Thanks guys. I called back the customer, some 20 mins after my initial call. Letting him know the situation, when it would be resolved – and where his parcel had actually been delivered.
10 minutes later, our customer rang back to let us know he had taken a wander down his road, and found the delivery address. Nice house, nice car in the drive and thought he’d go ask them if they had his parcel. Ballsey, we think. Anyhow, on the porch at their front door, was a lot of stuff, and there amongst the junk mail and household things was his parcel! He rang the doorbell, no one home, then took his parcel and left!

This fantastic customer sorted the mix up, and went out of his way to get (much too late for fathers day) his sock order and was good natured with it. Some people are just lovely and deserve a little karma kickback.

We’ll be sending a little love in his direction. A little instant karma aka Mongrel Tasmanis socks are heading his way. 

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Monday, July 25, 2011

Thinking labels

Working on our new label for the Endless loop Scarf. I thought the best way to go was to list all the qualities the new product and prioritise. Trying to whittle down to a key message we need to convey. KIS (or keep it simple) we say. This is what I came up with. I think I just designed our new label! I'm really liking it.
You get the idea.
Still thinking.............

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Monday, February 28, 2011

Keeping up............

Cold Comfort-Tasmania manufacturers the Pure Wool “Mongrel Tasmanis” brand range wholly in Tasmania, from certified non-mulesed Tasmanian grown wool (April ’11), as well as presenting a range of Australian and imported product.

With wool prices rising by up to 12% right now and we think they’ll easily hit 20% or more, we’re more than a little bit worried.

With PETA actively campaigning against Aussie Wool, we more than a little bit worried.

As small business drowning under convoluted paper work and tax collecting, we are more than a little bit worried.

We are, however, confident in the product and the people in this industry. Not that either can’t be improved on. We need to lift our game. We will........and then will stop worrying. 

The following 2 articles are sourced from www.fashionsource.com.au  a TCF industry resource I love. It great to keep up with business specific news.

Wool prices hit A&B Knitwear
Fred Seligmann says that he can't recall a more difficult time for his knitwear business, A&B Knitwear in Brunswick.
On top of a very difficult retail market, Seligmann said A&B was being asked to absorb a 10-12 per cent increase in woollen yarn.
And although the 10-12 per cent increase is considerably less than the 25 per cent lift in greasy wool prices in the last three months, he knows the full price rises would eventually have to be absorbed.
A & B Knitwear manufactures the Merino Gold Brand wholly in Australia as well as manufacturing fashion and corporate knitwear in China.
Seligmann said most knitwear manufacturers would buy yarn on forward contract.
He said any sharp rise was generally buffeted by spinners selling out of their stocks.
"But eventually we are going to have to pay the full price," Seligmann said.
While it may be tough for processors, wool growers continue to rejoice in the market rises.
Nick Weeding said he runs about 5000 Merino ewes based on the Wallaloo Park, Petali and Glenlea Park bloodlines.
But after struggling through drought and several years of poor prices, Nick declared that "now was a good time to be back in wool".

released: Monday, 21 February 2011

PETA takes mulesing campaign to the paddock
International animal welfare activists PETA are moving their anti-mulesing campaign from the board rooms to the paddocks.
They've sent the first 500 of 1,500 letters to registered sheep breeders, asking them to breed sheep that don't need mulesing.
Jason Baker, from People for the Ethical Treatment of Animals (PETA) says his group has lost faith in national grower body Australian Wool Innovation to deliver change, and denies PETA has failed with its international campaign against mulesing.
"I think getting the message directly to farmers is the key, because for too long we relied on the AWI and talking to them, and they really didn't have the whole industry's interest in mind," he said.
"There is too much infighting, so we have really given up and gone directly to the farmers."
Australian Wool Innovation director Chick Olsson says PETA has lost credibility globally. He says the letters to growers are an insult, as the national industry is spending $27 million on mulesing alternatives.
"I take it as a sign that we are doing a good job as we have no confidence with them, never have," he said.
"The issue is not so much with PETA, the issue is that this industry is doing all it can to provide solutions to this problem.
"We have spent over $27 million in the last five years looking for alternatives and we are going to continue looking at alternatives."
People for the Ethical Treatments of Animals has campaigned for years against mulesing, where skin is surgically removed from the rear of a sheep.
Sheep producer and breeder Robert Belcher says the letters have a threatening tone, as they promise PETA's endorsement for producers who comply with their wishes.
"I would describe it as a very subtle threat. They are saying that we have no choice in the matter, and that as I breed Merino sheep and can breed the odd Merino ram, it is my responsibility to do as I am told and that is follow the PETA line," he says.
Supporters of mulesing might be tempted to ask what all the fuss was about with wool now fetching high prices, particularly with the expiry of the so-called mulesing deadline two months ago. But those dealing with downstream processors and retailers in North America and Europe are adamant it's a problem that can't be ignored.
Australian Wool Exporter and Processor Council consultant Dr Peter Morgan said the issue was highlighted by the British retailer Marks and Spencer - one of the world's staunchest supporters of Australian wool for many decades.
But like many of the big northern-hemisphere retailers, the last thing M&S wants is to have People for the Ethical Treatment of Animals on its doorstep.
M&S has been very public about its specifications for non-mulesed wool, including declarations and documentation to confirm the status of the wool used in its apparel. Until December, M&S was prepared to accept Merino wool from mulesed sheep that had been treated with pain relief. Now it will only accept Australian Merino wool where there has been a declaration for un-mulesed or that the grower has ceased mulesing.
US retailers are also touchy about the subject, which is why their representative body, the National Retail Federation, has seeked support from Australia to placate or fend off PETA.
Peter Vandeleur, managing director of direct supply marketer NewMerino, said it would be foolish of Australia to ignore those major retailers sensitive to the mulesing issue.
"At some stage, when wool prices are under pressure, Australia is going to need all the help it can get," Vandeleur said.
AWI is also fully aware of the issue, which is why "Australia" is not or rarely mentioned in any of the Prince Charles-endorsed Campaign for Wool or No Finer Feeling promotions which target the non-Asian markets.
"We include Australia in our promotions in Japan, Korea and China, but for obvious reasons Australia is not mentioned in North American and European promotions," AWI director Chick Olsson said.
WoolProducers executive officer Greg Weller is confident Australia can win back the support of the major retailers - provided it can demonstrate it is genuine in its attempt to end mulesing.

released: Monday, 28 February 2011

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Sunday, December 26, 2010

Sock Days off, not off sock days!

The House of Mongrel Socks is now in to our long awaited "go slow" Xmas/New Year. Yay! We've stopped our manic production, Frithy has 2 weeks off, and we will just be doing the minimum to keep business ticking over. Amazing to still have online orders coming in ( even on Xmas day) we'll get them out quick smart, but that will be the only thing we'll hurry with until the 10th of Jan, when Frith is back on deck - wielding the whip. Apart from our usual appearance at Salamanca Market. Kind of like the tail wagging the dog, eh? Bless her, the wonderful motivational tool she is. Market day was on Boxing Day this year and we turned up mightily tired but greeted hordes of relaxed and happy customers, made for a lovely day. 2 cruise ships hit Hobart as well, and we met some lovely tourists too. Particularly the US family who kept coming back to our Mongrel Socks stall again and again. They all were delightful, from the youngest to the oldest. I always am thankful for the lovely customers we have, and the people "business" allows us to meet. Here's a few photo's we took on Boxing Day.


A trio of our Space Dyed mercerised cotton Mongrel Tasmanis socks tippy toeing @ Salamanca Market.

Pure Wool Mongrel Socks spotted out and about in Hobart on Boxing Day

These good sports left us wearing our arm/leg warmers. The two cuties will break a few hearts in years to come, they are simply gorgeous and kind enough to let me take their photo.

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Monday, December 20, 2010

Mongrel Socks Christmas

Time flies........team Mongrel Socks have been busy little beavers getting all those Xmas orders out. I felt like Santa dragging our jags of parcels in to the post office today, then a lot like a sheep when I saw the queue out the door. Ah well.
It's been a big few weeks for Mongrel Socks and we have the photo's to prove it.
The Oprah roadshow hit Australia last week, with her best friend Gayle King (with two film crews) and the Tasmanian contingent visiting the Mongrel Socks Factory outlet at Hobart's Salamanca Market, much to our surprise and delight. Most exciting was that Gayle arrived already wearing our humble pure wool socks, and then went on to purchase (driving a hard bargin too) some of our Mongrel Tasmanis Arm/Leg Warmers. Yee Ha! Typically, I fumbled around and giggled like a teenager, doing a great impersonation of a scared bunny caught in the headlights.


I probably should have thought about the mannequin leg placement before I took the photo, oops! Sorry Gayle!
Must remember to hold the camera still, although pretty all the same.
The Saddle, Mullumbimby.
I'm sure he was smiling at me?

Gayle King and the lovely Mongrel Socks' Sharon Stegeman - Ms King was so kind to allow us a photo with her,  she is absolutely gorgeous inside and so clearly out!
Miscellaneous images from the a




The weather was wild at the Brunswick Heads river mouth - it would have been a hairy ride for these sailors over the bar.

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Friday, October 1, 2010

Same socks, different day.


After finishing up in the Mongrel Sock workshop today, the last job is always the sweep through to clean up ready for next week. Even the sweeping's are a delight.....

The colours in this sock run are beautiful.
We are truely blessed to be surrounded by things of such beauty. The colours we are able to use in our pure wool Mongrel Socks and Mongrel Tasmanis head, arm and leg warmers are gorgeous. The wool's feel is naturally soft and luxurious. But just look at the beautiful spectical Mother Nature threw my my way this after noon.
A double rainbow no less, in colours like the socks we've been knitting today!   
Then, and I can't believe I actually caught this image. The New Holland Honey Eaters - that are just some of the amazing bird life we have living with us, came for a visit.

In flight!!! 

Viewed from the sweatshop. 


Who ever said making socks was a boring business, has absolutely no idea of our reality.

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Tuesday, March 2, 2010

Socks is my life!

Wow, its been two months since I last blogged. I can't imagine why it's slipped my mind. Well.....actually I can! We hit the ground running this year and have been busy in the sock workshop ever since. The weather has been perfect here in Tassie, all the better for drying the socks. We have been taking advantage of the long, warm summer days (knowing that nothing is surer that the short, cold days of winter will arrive before long) and turning out as many socks as we can. We have also added to the Mongrel Tasmanis Sock team. We welcome Emma in to the fold. She's our new go to girl at Salamanca Market. We are so lucky to have her. While the little blossom studies at UTAS full time ( Zoology), she's giving us her Saturday's. Yay!

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Sunday, September 27, 2009

Head Warmer weather

Just loving the all the new colours in our Mongrel Tasmanis pure wool Head Warmer range, in the Arm/Leg Warmers as well. They've been getting a good reception at Salamanca Market, where we do all our market research, our customers down there have never lead us astray. You can always count on Tasmanians to be honest with their face to face feedback. Good or bad they're happy to let us know exactly what they think. Even via email our customers don't hold back. Often liberal with praise, ( I Like) but today we opened an email with lashings of unhappiness. Oh dear! A customer unhappy her pure wool socks wore out, we hear her pain. Sadly, the one reality in the life of Pure Wool socks is for all that is good, better than the rest, nothing is surer your Pure Wool Mongrel Socks will, without doubt, wear out, at some stage. Every wearer is differant, I regularly sell socks to folks who tell me they are replacing 4 year old socks that are still going strong, right next to someone who's socks have worn out in a few heavy wearing months. Why? goodness knows. But one thing we do know, if longevity is more important to comfort, best customers pick our Tuff Mongrel Socks over the Pure Wool. They won't be disappointed.

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Tuesday, August 25, 2009

New Colours

Finally we have just taken delivery of some new wool supplies. Lucky for us with this delivery we were able to secure (long story) some 18 micron superwash pure wool merino. We usually go with 20.5 micron superwash as any smaller micron counts are hard to find and outrageously expensive. So as a result of the global financial crises, some else's loss is our gain. The colours are great, just what we wanted and as of today we're off and knitting, and it looks like this lot will take us right through to the New Year, so now is an even bettert time to buy our Pure Wool Mongrels, Mongrel Tasmanis Arm/leg Warmers and Head Warmers.

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Monday, April 27, 2009

Winter is here!

Waking up to snow on Mt Wellington is a sure sign that winter is here, and along with winter comes our busiest time. We've had a flurry of orders coming through online, very encouraging in these precarious economic times. Our sock machines have been working over time, and we have been madly trying to get a lot more of our Mongrel Tasmanis Arm/leg warmers made. They're one of my personal favourites, at our house they are always at a premium, first thing on and last thing off though winter. They're soft and warm. We are so glad we have not bowed down to the pressures of reducing our business costs and gone for a cheaper quality wool like most other sock manufacturers- the wool we have always used is the best quality that money can buy. The 20 micron superwash merino we go for, Aussie grown, is processed in Germany to cutting edge environmental and sustainable standards. A far better "bang for our buck" than the cheaper alternatives. Sure, it make's our products more expensive than some others but you can always rely on on the quality. "To get what you pay for" is something we have always done and will continue to strive for, and is a key to our business success. From 2010 all our wool will be free from "mulesing", and we thank PETA for putting pressure on the industry and forcing chance.

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Thursday, April 16, 2009

Bless our cotton socks.

Well Easter's come and gone - lots of chocolate in the shed, keeping our strength up. Not much time off as we gear up for the busy winter period. All good, better busy than not. Our new Mongrel Tasmanis mercerized cotton socks have come up a treat. The colours are gorgeous. Can't wait to see what our customers think. It's a bit scary really, Murphy's Law warns me that when I love something my customers won't. So we'll wait on tender hooks to see how this month goes with the new line, everything is crossed. x x x

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Tuesday, December 16, 2008

8 sleeps 'til Xmas

I can't believe it's been a month since I last wrote. Here at the home of Mongrel Socks it' been a big month. Lots of orders coming in and going out. It's that time of year. I mentioned inthe last pot that I had been having a stab at making beanies, I did try to post some pictures but I couldn't get them up online. Anyway, I sold the lot! Which I'm taking as a very positive sign for the future of Mongrel Tasmanis Headwear. I'm still fiddling with the designs, and have come up with a one that I'm hoping will be a stayer. It's very unusual, loose and comfortable, and suitable for people who have lot's of hair or dreadlocks and even no hair. It can also double as a neck warmer-yes, a very versatile thingy. The beanies will go on the back burner, while we get ready for Xmas and the New Year-but I'm am happy to say they are evolving, and even happier with the fact we are able to make use of what would be waste knit otherwise.
We've got a new lot of Possum/merino socks due to be finished around the end of January, which will replenish our depleted stocks, they have gone off in the last few months. Yay!
Busy working towards our new website, will take a while but will happen.
Our pure wool Mongrel Socks will still be our focus for the next month at least, then we'll start on this years Mongrel Tasmanis Arm/leg warmers. Looking forward to playing with the colour mixes again to see what we come up can come up with. Oh well, best get back to work.

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