Snail Mail

2 weeks before Christmas was a busy time for us getting those last minute online orders out. One of those Pure Wool Mongrel Sock orders was to Italy to an Aussie expat. Auspost quotes 7 - 10 days transit time, so week thought it would probably arrive by Christmas or shortly after. But no. I received an email from the customer in late January to let me know they hadn't arrived. She wasn't worried - and thought they would turn up and was happy to wait a bit longer as the Italian Postal Service is renowned to be slow. Over the next 2 months we communicated, waiting, waiting. Good thing I was sitting down yesterday when her email arrived to tell me they had arrived! Intact! Unbelievable! The Italian Airport Customs date stamp was Jan 31 2009, it then took over 6 weeks to get from there across town to be delivered. They certainly went the long way. I'm thinking the Postman's vespa must have broken down. As consequence we now have to change how we send those Italian orders, opt for the much dearer Express Post option, hopefully they'll arrive a bit quicker.

My Inbox

Along with many of our online line orders coming though we have an area for comments often it's used for extra delivery details etc, but also some of our lovely sock customers leave comments for us. Here's a few recent ones.......

Hey, I am the proud owner of 3 pairs of your sexy socks, and they have travelled with me extensively, including hiking the inca trail. Kept me cosy and foot fetishly attractive the whole way. Just excellent socks!Lucy

Friend brought pairs back from Tasmania. Ideal for diabetics. Phil

Love wearing your sox so much want to share the pleasure with friends! Thnx so much! Bev

Your help was very much appreciated the last time. And she loves the socks, it is just that the chemo makes her feet turn septic, and anything that touches her skin causes her extreme pain.
Thanks again, Janet.

Hey there very groovy people. I am the one who bought a purple and blue beanie today, who takes all my friends who visit me from the west, you remembered me today by face. Anyway I am a musician and have a myspace site up and I would love to put a banner advertising your company up. I have absolutely no idea how you do that, but if you figure it out and you are cool with me doing that, can you let me know. Kris.

Hi Helen,

How much is postage to the UK?
What colour are you running at the moment?

I'm loving these socks over here in London.

- James

Knitting away as we do in our rural workshop, it's does give us a lift to hear that our socks are traveling the world and people really like to wear our Mongrel socks.

Down for the count

Well, winter is upon us.....apart from the fact that the weather has turned in the last few weeks, one sure sign is the dreaded lurgy has descended on the house. We'd be doing alright, then suddenly, bang, the whole family has it. I won't go in to the specifics but none of us are up to much right now. Unfortunately, when you work for yourself, there is no such thing as a "sickie", it really doesn't matter if we feel good or ordinary-if there is work to be done, it gets done, just without the usual enthusiasm. So we are all trying to stay rugged up and warm( all of us have our mongrel socks and arm/leg warmers on), the workshop is freezing, so I have been doing just about anything I can think of to stay out of it. Lucky, we're up to date with our production, and really only have the online order's to deal with. I can do most of the processing in the comfort of our office, with just quick trips out to pick and pack. Thank goodness for the computer, because dealing with customers face to face while battling the flu is unpleasant for all. I'm happy to share the love with our customers but not the flu.