Tuesday, March 17, 2009

Snail Mail

2 weeks before Christmas was a busy time for us getting those last minute online orders out. One of those Pure Wool Mongrel Sock orders was to Italy to an Aussie expat. Auspost quotes 7 - 10 days transit time, so week thought it would probably arrive by Christmas or shortly after. But no. I received an email from the customer in late January to let me know they hadn't arrived. She wasn't worried - and thought they would turn up and was happy to wait a bit longer as the Italian Postal Service is renowned to be slow. Over the next 2 months we communicated, waiting, waiting. Good thing I was sitting down yesterday when her email arrived to tell me they had arrived! Intact! Unbelievable! The Italian Airport Customs date stamp was Jan 31 2009, it then took over 6 weeks to get from there across town to be delivered. They certainly went the long way. I'm thinking the Postman's vespa must have broken down. As consequence we now have to change how we send those Italian orders, opt for the much dearer Express Post option, hopefully they'll arrive a bit quicker.

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